Site is best viewed with Internet Explorer

If effective communications are key to “making it sell” (whether “it” is an idea you want your employees to embrace or a product you are offering your customers), training and documentation play a key role.  The Creative Wild Card brings extensive experience to the table in these areas as well.

Training - The Creative Wild Card started out in business as a trainer with a Fortune 500 company, instructing automotive and industrial warehouses throughout North America on how to access and effectively use the supplier’s computerized inventory search and order entry system (and this was in the days when PC’s were still a novelty!).  Training has continued as a focus ever since, from analyzing the needs of warehouse staff for training on new parts lines to identifying the stumbling blocks in selling and servicing telecommunications products and then developing the training and support materials that meet the needs of the target audience.  Most recently, Creative Wild Card developed and delivered training on Exceptional Customer Service and Leadership Qualities for the City of Henderson, on behalf of the Community College of Southern Nevada.  Let the Creative Wild Card’s experience and success in a wide variety of industries and functions benefit your business as well.

Documentation - With experience developing user manuals for order entry/processing, purchasing, e-mail, fax, and other business-related computer software and systems (directed at those with minimal exposure to computers), you can depend on the Creative Wild Card to deliver the documentation your staff needs to carry on even in the face of change.  In addition, you can take advantage of the Creative Wild Card’s experience researching new products and documenting the “need-to-knows” for everyone from customer service and sales to warehousing staff.

Teaching - Whether facilitating college courses in traditional or accelerated degree programs (in other words, to “typical” college students and/or working adults), the goal is always to bring real-world applicability to the subject matter through specialized activities.  Teaching experience includes:

• Consumer Behavior (Cleary College - Ypsilanti, MI campus and University of Michigan - Dearborn campus)
• Interpersonal Relationships and Communications (Concordia College - Ann Arbor, MI)
• Basic Marketing (Regis University - Las Vegas, NV campus) 

© 2001 Michele L. Rousseau

For more information and quotes, call or write:

(702) 217-3930

info@creativewildcard.com